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Step 1)
For fast support, please use the following Service Desk (for all DC/Server/Cloud versions):
Please also provide the your SEN License number. Information also to provide for faster resolution:
  • Jira version (Software, Service Desk, or Core) and app/plugin verdsion.
  • Specify if using Cloud version: App version.
Step 2)
If you do not get a reply within 48 hours, please email to this address (, and mark the subject "Issue Type Filters Help". Inform also about the SEN License number, and version info as above in step 1.
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