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Step 1)
For fast support, please use the following Service Desk:
Please also provide the your SEN License number. Information also to provide for faster resolution:
  • Jira version (Software, Service Desk, or Core)
  • Plugin version
Step 2)
If you do not get a reply within 48 hours, please email to this address (, and mark the subject "Issue Type Filters Help". Inform also about the SEN License number, and version info as above in step 1.
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