Response Times

When you make a support request to Young Plugins, we will respond no more than 28 business hours from the time of your request.

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Business Hours
Monday - Friday 9.AM - 5.PM (GMT+1).

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Support Channels
Use the support link in the top left which provides information. Or click here.

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Support Includes

• Installation of Issue Type Filters or Effective Issue Types.

• Troubleshooting Issue Type Filters or Effective Issue Types.

• Identifying workarounds

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Support does not include help 

• with product training

• when having an invalid or expired maintainence license

• with Jira (or any other product) issues

• with databases

• with unsupported client configurations of Jira (defined by Atlassian)

• with Beta or development releases

• in any other language than English

 

Bug fixes
Bug fixes does not get backported to earlier versions, because of risks/complications/API-differences/code by 3rd party/platform-scenarios.

 

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