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Service Level Agreement

Response Times

When you make a support request to Young Plugins, we will respond no more than 28 business hours from the time of your request.

Business Hours
Monday - Friday 9.AM - 5.PM (GMT+1).

Support Channels
Use the support link in the top left which provides information. Or click here.

Support Includes

  • Installation of Issue Type Filters or Effective Issue Types.

  • Troubleshooting Issue Type Filters or Effective Issue Types.

  • Identifying workarounds

Support does not include help 

  • with product training

  • when having an invalid or expired maintainence license

  • with Jira (or any other product) issues

  • with databases

  • with unsupported client configurations of Jira (defined by Atlassian)

  • with Beta or development releases

  • in any other language than English


Bug fixes
Bug fixes does not get backported to earlier versions, because of risks/complications/API-differences/code by 3rd party/platform-scenarios.


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