Service Level Agreement
When you make a support request to Young Plugins, we will respond no more than 28 business hours from the time of your request.
Monday - Friday 9.AM - 5.PM (GMT+1).
Use the support link in the top left which provides information. Or click here.
Installation of Issue Type Filters or Effective Issue Types.
Troubleshooting Issue Type Filters or Effective Issue Types.
Support does not include help
with product training
when having an invalid or expired maintainence license
with Jira (or any other product) issues
with unsupported client configurations of Jira (defined by Atlassian)
with Beta or development releases
in any other language than English
Bug fixes does not get backported to earlier versions, because of risks/complications/API-differences/code by 3rd party/platform-scenarios.